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privacy policy

Shannon’s Aesthetics

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1. useful information

Business name: Shannon’s Aesthetics
Website: www.shannonsaesthetics.co.uk
Data Protection Lead: Shannon Simpson

If you have any questions about this privacy policy or how we use your personal data, please contact us via the details available on our website.

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2. introduction

Shannon’s Aesthetics is committed to protecting your privacy and handling your personal data in a transparent and lawful manner.

This privacy policy explains how we collect, use, store and protect your personal data when you:

  • Visit our website

  • Contact us

  • Book appointments

  • Receive treatments

  • Interact with our marketing

Our website may contain links to third-party websites, plug-ins and social media platforms. We do not control these websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any external sites you visit.

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3. what personal data we collect

Personal data means information that can identify an individual.

We may collect and process the following categories of personal data:

Identity Data – name, title, date of birth
Contact Data – address, email address, telephone number
Financial Data – payment details processed via secure third-party providers
Transaction Data – appointment history, services purchased, payments made
Technical Data – IP address, browser type, device information, usage data
Profile Data – preferences, feedback, treatment interests
Usage Data – information about how you use our website and services
Marketing & Communications Data – marketing preferences and communication history

Where required for treatment safety, we may also collect health-related information via consultation forms. This information is processed as special category data and handled with additional security and confidentiality.

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4. how we collect your data

We collect personal data through:

Direct interactions

  • Booking appointments

  • Completing consultation or consent forms

  • Contacting us by phone, email, social media or website forms

  • Subscribing to marketing communications

  • Providing feedback or reviews

Online booking systems
We use third-party booking software to manage appointments. These providers may collect personal information directly from you when you register or book.

Automated technologies

  • Cookies

  • Website analytics

  • Server logs

Third parties

  • Analytics providers

  • Payment processors

  • Marketing platforms

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5. how we use your personal data

We use your personal data to:

  • Provide and manage appointments and treatments

  • Maintain client records and treatment history

  • Process payments

  • Communicate with you about bookings

  • Send marketing where you have consented

  • Improve our services and website

  • Comply with legal and regulatory obligations

  • Maintain clinic safety and professional standards

Our lawful bases for processing include:

  • Performance of a contract

  • Legal obligation

  • Legitimate interests

  • Consent (for marketing and certain data processing activities)

  • Provision of health care services (for health information)

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6. sharing your personal data

We may share your personal data with:

  • Booking and practice management software providers

  • Payment processors

  • IT and website service providers

  • Marketing platforms

  • Professional advisers (accountants, insurers, legal advisers)

  • Regulatory authorities where required by law

All third parties are required to respect the security of your data and process it lawfully.

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7. data security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.

Access to personal data is limited to individuals who have a genuine business need to access it.

We have procedures in place to deal with suspected data breaches and will notify you and regulators where legally required.

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8. data retention

We retain personal data only for as long as necessary to fulfil the purposes collected, including legal, medical, insurance and accounting requirements.

Typically:

  • Client records may be retained for up to 6 years (or longer where clinically appropriate)

  • Financial records are retained for 6 years for tax purposes

  • Marketing data is retained until you withdraw consent

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9. your data protection rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

You can exercise these rights by contacting us. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner’s Office (ICO).

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10. providing your data

You may choose not to provide personal data. However, this may limit our ability to:

  • Book appointments

  • Deliver treatments safely

  • Provide services

You may unsubscribe from marketing at any time.

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11. international transfers

Some service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Adequacy regulations

  • Standard contractual clauses

  • Reputable providers with recognised data protection commitments

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12. cookies

Our website uses cookies to:

  • Enable website functionality

  • Analyse website traffic

  • Improve user experience

You can manage cookie preferences via your browser settings.

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13. changes to this policy

We may update this privacy policy periodically. The latest version will always be available on our website.

Last updated: February 2026

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14. contact

For privacy queries or data requests, please contact Shannon’s Aesthetics using the contact details available on our website.

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